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Lacombo » Help And Support

Downloading and Installation

How do I install a product?
Most products have similar installation processes. Download the installer file from the product's page or the download URL provided for purchased products. We recommend saving the installer on your Desktop or other easy-to-find location. To install the product make sure the entire installer file has finished saving to your hard drive. When download is finished close all other applications, double click on the *.exe file and follow the instructions that are given.
What are the hardware and software requirements to the products?
Each product has a different set of system requirements. Please refer to the product's page to find the requirements for the specific product you are trying to use.
Is it possible to buy a CD/DVD-ROM instead of a download?
Yes, to get the purchased product on CD you just to opt-in Backup CD service on the order page.
How do I uninstall a product?
If you wish to uninstall a product from your Windows computer, please follow these steps:
  1. In your Start menu, go to the program group for your product and select the "Uninstall" option for your product.
  2. If the Uninstall option doesn't appear in your Start menu, try to locate the uninstaller file, "unins000.exe" in the product's program folder.
  3. If you cannot access the uninstaller or the Uninstall option, use "Add/Remove Programs" in your Windows Control Panel to uninstall the product.
I installed a free trial and the product says my trial time is expired. What is wrong?
This might be because the product was previously installed and used on your computer, and was uninstalled. Please purchase the product from our site to use the full version.
Can you extend my trial period?
Unfortunately, trial periods cannot be extended. Purchase the product to get an opportunity to fully experiment with it.
Is Internet connection required to use products presented by Lacombo?
You need an Internet connection to download, install and register the product. Once the product is installed and registered, you can use it offline as long and as often as you want.

Ordering and refunds

I have a question or problem related to product order...
Lacombo uses RegNow to process payments due to its stability and high level security. Please try to use the detailed knowledge base of RegNow

Registration

How do I register a product?
In order to register and unlock full version of the product you must purchase it first. Once you have purchased a product, you will receive a confirmation e-mail message with instructions on how to register your product.
What should I do if I did not receive an email message with instructions for registering my product?
If you did not receive a confirmation email message you may have entered your e-mail address incorrectly at the time of purchase. Also please check any email filters and junk mail folders for the email. If this does not solve the problem, contact us. Please be sure to provide your full name, your email address used during purchase and name of product purchased, so that we can locate your order.
My registration key does not work. What should I do?
Please double check that you are entering the code exactly as it is delivered in your registration email. The code must be spelled and capitalized exactly as it appears in the email. Also note that Lacombo unlock keys do not work for products downloaded at any other website. If you have installed a different version of the same product (from a different Website), please delete it, then download and install the Lacombo.com version. If you are still having problems with unlocking the product please contact us. Please be sure to provide your full name, your email address used during purchase, name of product purchased and order ID, so that we can locate your order.
My hard drive crashed. Do I need to re-pay for purchased products?
If you have reformatted your system, changed the hardware or decided to use the product on another computer, you will need to re-download and re-register it. You do not have to repay to re-register your product.
How do I re-register a product?
First, download and install a new copy of the product. Then open it and click on the "Already Paid" button. Enter registration code and enjoy full version of the game.

Other

Why do I need to purchase a product? Aren't they free?
All digital products presented by Lacombo.com are shareware. They are released on a trial basis which allows you to get a free download of the software and try products without risk. This gives you an opportunity to evaluate products before purchasing them.
How often will I be charged for using the product?
Unless otherwise stated, each purchase from Lacombo.com is a one-time charge only. Paying for the product once, you may use it as often as you like.
How do I report a problem found on Lacombo webpage?
Please contact us and tell us the problem and URL where you are having it. We strive to get back to all issues within 3 business days.
Your problem isn't listed? Use contact form to get more information.